Frequently Asked Questions

No. There are a couple different factors that affect sizing. Different styles will fit differently because of the shape and materials of the hat. 

For example, our Pink Wall fedora and our Malibu boater will fit differently in the same size because the wool expand differently on your head. Please refer to the sizing guide on each product’s page for specific sizing in that style.

Your hat should sit comfortably on your head without feeling pressure. To know if your hat fits properly, place your index finger at the center of your forehead perpendicularly. Your finger should be able to fit between your forehead and the sweatband inside the hat. If you are able to fit more than one finger, the hat is too large, and  we recommend using a complimentary hat sizer to fill in the extra space.

If you believe that you need a new size after testing the method above, please email us to get an authorization for a exchange.  If you are on the cusp of the two different sizes, we recommend using complimentary hat filler to fill in extra room. Check our How to Insert Your Ace of Hats Hat Filler Video.

We strongly recommend our customers to pay close attention to size and fit description on each individual product page.

If your hat is too big, insert a complimentary hat filler as they reduce the hat size by approximately 1-2.5cm. By adding the filler, you can tailor the hat to fit your head shape and size perfectly.

If your hat is too big lengthways, and you can fit index finger at the front and back at the same time, we also suggest a hat filler.

Please refer to our 'storage and care ' for helpful instructional videos on how to add a hat filler or steam your hat.

For information on how to care for your AOH hat, please visit our 'storage and care' page.

If you wish to make your hat stiffer, we suggest using steam via a garment steamer (preferable) or an iron (using the steaming function). Simply steam the under-brim of your hat and let it lay on a flat surface overnight or until dry. You can also steam the top side of the brim and let is sit flat for a further period of time.

Our felt has been treated with a stiffening agent. Once this agent is reactivated by the steaming process, the hat should regain its original shape.

If you are having difficulties or have any questions regarding this, please email our customer care team at kat@aceofhats.com

HOW DO I MAKE MY HAT FLOPPIER?

If you wish to make your hat floppier, we suggest using steam via a garment steamer (preferable) or an iron (using the steaming function). To make your hat floppier, you will need to steam the brim of your hat on both sides. You will then need to work the hat with your hands and mould it into your desired shape.

Once the hat has been steamed, hang it by the crown (the brim should not be in contact with any surface). This will allow your hat to dry from the steam into the desired shape. The hat may need to be re-worked a couple of times once dry from steaming to achieve your preferred shape.

Our felt has been treated with a stiffening agent to help it hold its form. Once this agent is reactivated by the steaming process, the hat can be encouraged to form a new shape.

If you are having difficulties or have any questions regarding this, please email our customer care team at kat@aceofhats.com

When placing an order with Ace of Hats, customers are responsible for any duty, taxes, and custom requirements like taxes, fees, levies, costs or expenses associated with each order.

Ace of Hats is not responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is being made.

We do not recommend getting your hat wet as there is a stiffening agent applied to ensure the shape is maintained.

If your hat gets wet, we recommend patting it dry with a towel so that it does not lose its shape.